Vectra Corporation maintains a Call Centre in Adelaide for the logging and tracking of both warranty calls and general support calls from our customer base.
Vectra Corporation uses a Help Desk application to provide call tracking, monitoring, reporting and escalation procedures for all support tasks.
Once the clients call has been logged in to the help desk application by our Call Centre staff the Vectra Technical Services member assigned to your problem is alerted with a ticket detailing the client and problem details. The team member can further interrogate the help desk system remotely to view a history of all support tasks previously handled for the client and the status of any other logged jobs. Upon the resolution of the problem, our team member will close the ticket and provide the resolution details to the client either by email or a local printed copy. All this is achieved in a secure manner with strong authentication systems in place to ensure that only authorised personnel can view this data.
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