Network Management is one of the most overlooked fields in IT infrastructure deployments in Australia. There are many applications and packages available for monitoring and managing Network devices and the majority of devices support some level of management yet very few organizations can boast that they are utilising Network Management features. Network Management encompasses tasks ranging from simple network management protocol (SNMP) services to capture and display device status, through to complex tools offering remote control of devices such as Servers and Desktop workstations. Vectra Corporation works closely with product vendors and systems manufacturers to deliver integrated management solutions that meet the expectations and requirements of our network customers. Vectra managed network services covers operational support of network centric devices from an availability and performance perspective. Coverage includes routers, switches, firewalls, network operation, problem management and availability monitoring/reporting/escalation.
Vectra Resources
Vectra provides numerous resources to assist with the management of our customer's networks, including:
Help Desk Service (Level 2)
Network equipment Adds Moves and Changes
Change control process including sign offs and change tracking
Network (LAN or WAN) Problem investigation and reporting
Managed vendor maintenance contracts for equipment together with problem escalation and problem management for faults and repairs to equipment
Monitoring and management of third party (e.g. carrier) services
Value Proposition
The Vectra team works closely with our customers to ensure that any management solution is tailored to their environment and meets the expectations they have for such systems. Network Management is a powerful tool in the planning, running and administration of network environments and should be a factor in all system planning. Vectra managed network services provides support for business with a focus on healthy corporate network services and by tracking and managing performance issues. Vectra provides an independent service to monitor availability and performance of network infrastructure components via standard monthly report availability.
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